Digital Transition ABC - Main principles, components and best practices for the development of local digital governance

This document lists some of the essential principles and components that serve as necessary preconditions for the digital transformation process to provide user-friendly online services and involve citizens in the policy-making process.

The concrete objectives of the document include:

1. Introduction of the main principles guiding the development of digital governance in local municipalities, and the main components of this process.
2. Introduction of the enabling frameworks: institutional (policies, action plans, legislative acts), organisational, fiscal and technical supporting the development of digital governance in local municipalities.
3. Providing good examples on these frameworks that have been established in local municipalities in the EU member states as well as best practices on digital governance solutions. Here, examples on how the ICTs could support back-end administrative processes, service provisioning and public participation are given.

This document is divided into two main sections.

The first one focuses on the readiness of municipalities to adhere digital governance and; here, necessary components of digital governance are listed alongside with the enabling frameworks such as institutional, organisational, and technical but also budgeting and financing fall here. These enablers support the development of digital governance; yet, they do not determine the outcomes per se.

The second part of the documents gives and overview of the outcomes of the use of the ICTs and here, examples of how technology has enabled to change administrative processes, service provisioning and public participation are provided.