T.R.U.S.T.: Technological Response for Unified Sociocare Tranformation
Published on
20/06/2025
About this project
Innovative Action description
Salamanca, the fourth-oldest city in Spain, faces significant demographic challenges, with an aging index of 235 and 23.8% of its residents over 65. This aged population and the associated increasing number of dependent people place heavy pressure on both municipal services and informal caregivers. The local care system struggles with delays, poor coordination between authorities, and excessive administrative burdens on social workers.
Applicants face long waiting periods before receiving official recognition and support, during which time their physical or cognitive conditions may deteriorate. The lack of timely assistance increases the risk of isolation, untreated health issues, loss of autonomy, and in some cases, institutionalisation that could have been avoided with earlier intervention
To address this, Salamanca proposes TRUST —Technological Response for Unified Sociocare Transformation—, a project that applies AI, IoT and data analytics to transform Dependency Care Services. TRUST will use AI-driven voice recognition devices during home visits to automate administrative tasks, remote IoT sensors in 200 homes to monitor dependants' health and activity and predictive analytics to anticipate deterioration in dependent people, providing social workers and caregivers with early warning indicators of potential deterioration in dependents' condition. These tools will allow faster assessments, timely interventions, and more personalized support.
Beyond technology, TRUST will strengthen the human dimension of care. It will introduce a comprehensive Caregiver Support Program, offering emotional support, training, and relief for informal caregivers, a labour generally supported by women within the family. All innovations will be housed in ICC Salamanca, a renovated municipal building that will function as a tech demonstrator, training centre and support hub.
Applicants face long waiting periods before receiving official recognition and support, during which time their physical or cognitive conditions may deteriorate. The lack of timely assistance increases the risk of isolation, untreated health issues, loss of autonomy, and in some cases, institutionalisation that could have been avoided with earlier intervention
To address this, Salamanca proposes TRUST —Technological Response for Unified Sociocare Transformation—, a project that applies AI, IoT and data analytics to transform Dependency Care Services. TRUST will use AI-driven voice recognition devices during home visits to automate administrative tasks, remote IoT sensors in 200 homes to monitor dependants' health and activity and predictive analytics to anticipate deterioration in dependent people, providing social workers and caregivers with early warning indicators of potential deterioration in dependents' condition. These tools will allow faster assessments, timely interventions, and more personalized support.
Beyond technology, TRUST will strengthen the human dimension of care. It will introduce a comprehensive Caregiver Support Program, offering emotional support, training, and relief for informal caregivers, a labour generally supported by women within the family. All innovations will be housed in ICC Salamanca, a renovated municipal building that will function as a tech demonstrator, training centre and support hub.
This project is looking for
In a Transfer Partner, we are looking for cities that meet the following criteria:
- Cities that have a high aging index or high rates of dependent population, providing a relevant demographic context for the adaptation and implementation of the solution
- City Councils should hold competencies in social care and dependency assessments, despite the involvement of other administrations in the process (national, regional levels, etc.). This will guarantee their ability to directly influence and manage the services addressed by TRUST.
- Cities that possess a strong social fabric and that are capable to actively involve the civil sector — especially associations working on dependency or informal caregivers —.
- Cities with a high political commitment and administrative capacity to facilitate coordination, implementation, and long-term sustainability of the approach proposed by TRUST
- Cities with experience in using digital tools or implementing innovative approaches to public service delivery will be highly valued in the transfer partner selection process.
- Cities that have a high aging index or high rates of dependent population, providing a relevant demographic context for the adaptation and implementation of the solution
- City Councils should hold competencies in social care and dependency assessments, despite the involvement of other administrations in the process (national, regional levels, etc.). This will guarantee their ability to directly influence and manage the services addressed by TRUST.
- Cities that possess a strong social fabric and that are capable to actively involve the civil sector — especially associations working on dependency or informal caregivers —.
- Cities with a high political commitment and administrative capacity to facilitate coordination, implementation, and long-term sustainability of the approach proposed by TRUST
- Cities with experience in using digital tools or implementing innovative approaches to public service delivery will be highly valued in the transfer partner selection process.
City size
Small city (50k to 250k inhabitants)
Regional development level of the city
Transition region
Applying to
EUI-IA Third Call for Proposals - Technology in cities
Launch of the Call in May 2024 - End of the Call in October 2024
See more about the call for proposals
EUI - Innovative Actions Third Call for ProposalsAuthor
Andres Garcia Camazano
Spain
Economic manager
Salamanca City Council
