DIGITALIZATION AND CLOUD | GOVERNANCE
Challenge
The challenge was to provide services and communicate to citizens in an electronic way.
Solution
The objective is to gradually make the user account in the e-shop become an urban electronic identity (which is called Brno iD). In the future, this identity can be used in a wide range of services to which customers will gain access.
Through Brno iD these 10 areas can be handled:
- Public transport
- Waste
- Brnopas tourist card
- Library
- Brno Zoo
- Sports
- Residential parking
- City cemeteries
- Voting and survey module
- Gift vouchers
The project started with the implementation of electronic season tickets for public transport and the creation of an e-shop of city services.
The public administration tries to make the city for the next generation. With clever services, higher quality of life and a clear vision. This also means that people spend less and less time using unnecessary administration. The BrnoID.cz project gradually simplifies access to city services. Through the project the team hopes that most of the things can be made in the future from the comfort of home.
So far, it made it easier to purchase travel tickets online, pay for waste, buy tourist cards with many benefits, access to Jiří Mahen Library account and services, offer part of Starez-Sport services, Kraví hora sport area services or all products of Brno Zoo. This portal, BrnoID.cz, offers creation or interlinking of city parking accounts or settlement of contracts or gardening services with the Brno City Cemetery organisation. It will develop other services and modules. The goal is Smart Brno, where the citizens do not have to run for offices because of every little thing.
Other best practices
About this resource
In 2021, the European Commission launched a pilot project to improve functional area approaches in the EU and has partnered with the World Bank to implement this initiative. As part of the project, the project team collaborated with 12 functional areas from seven EU countries, providing them with tailored technical support and assistance: Zagreb Urban Agglomeration (Croatia), Brno Metropolitan Area (Czech Republic), West Athens (Greece), Lake Balaton Area (Hungary), Kalisz-Ostrów Agglomeration, Kraków Metropolitan Area (Poland), Jiu Valley and Jiu Conurbation Functional Area, Caraș-Timiș Functional Area, Cluj Metropolitan Area, Oradea Metropolitan Area, West Ialomița Functional Area (Romania), and Trenčín Functional Area (Slovakia).
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